MARK PRESTON - CUSTOMER GROWTH
Former mechanic turned customer growth partner, speaker and author.
I’m Mark Preston. I work alongside founders and franchise networks, sharing the thinking behind my Connect Those Dots Growth Framework® through partnerships, speaking and books.
£1bn+
Revenue influenced
25 years
In customer growth
50K+
Monthly appointments
Customer Growth Partner.
Invested in what happens next.
I work alongside founders and franchise leaders to uncover what is holding customer growth back and connect the parts that need to work together.
FOR FOUNDERS
An active partner in the business, connecting customer growth, commercial decisions and long-term direction.
FOR FRANCHISE NETWORKS
First-hand experience of building a franchise network, supporting franchisees and improving customer growth across locations.
The mechanic mindset.
The framework behind my work.
Connect Those Dots Growth Framework®
Understand the moving parts.
Find what is disconnected.
Improve customer growth.
Clarity. Trust. Delivery.
The experience that shaped me.
From the workshop to customer growth partnerships.
01
Mechanic
Learned to diagnose the cause, understand the moving parts and fix what was stopping the whole system working.
02
Agency owner
Built a multi-office digital agency. Faced the recession, rebuilt after a major client loss and learned the realities of business ownership.
03
Franchisor
Built, launched and later sold a digital marketing franchise network with more than 50 active franchisees.
04
Trainer & Speaker
Trained hundreds of marketers, business owners, and franchise groups on how to organically grow new customers.
05
Head of Organic Growth
Helped support expansion from around 65 to 500+ practices through organic customer growth and digital infrastructure.
06
Professional speaker
Through Digital Growth Speaker, I bring my mechanic mindset and connected customer growth framework to the stage.
07
Customer Growth Partner
Working alongside founders through shared ownership, connecting commercial decisions, customer journeys and long-term direction.
08
Franchise Growth Partner
Co-founded Twine Growth, bringing first-hand franchisor experience to the challenges of building and growing franchise networks.
Also a BIBAs business awards judge in 2016, 2017 and 2024.
Digital Growth Speaker.
Customer growth thinking, shared with the room.
Keynotes, workshops and honest conversations for founders, franchise networks and business audiences. Practical experience, shaped by the same mechanic mindset and framework.
Where I put that thinking to work.
Different businesses. Shared ownership. Same connected growth mindset.
Bespoke Foil Company
(Memory Catcher Franchise)
Twine Growth
(Franchise Growth Partner)
Olilo UK & Ireland
(Broadband for Techies)
EndorseHQ
(Trust Conversion Platform)
Market Jar
(Organic Growth Partner)
The Local Dot
(Local Customer Growth)